Frequently Asked Questions

Everything you need to know about our frozen treats.

How do you ensure the lollies don't melt during shipping?

We ship all orders in high-grade insulated thermal packaging with dry ice to ensure your Joystick Ice Lollies arrive perfectly frozen, even in warm weather.

Are your ice lollies vegan and gluten-free?

Most of our flavors are naturally vegan and gluten-free. Please check the specific product page for a full list of ingredients and allergen information.

What should I do if my order arrives melted?

While rare, if your order arrives melted, please take a photo immediately and contact our support team within 24 hours for a full refund or replacement.

Do you use artificial colors or sweeteners?

No, we take pride in using only real fruit juices, natural colors, and organic cane sugar to create our signature flavors.

How long can I store the lollies in my freezer?

For the best flavor and texture, we recommend consuming your Joystick Ice Lollies within 6 months of purchase, though they remain safe to eat for up to a year.

Can I track my frozen delivery?

Yes, as soon as your order is dispatched, you will receive a tracking number via email so you can monitor its journey and ensure someone is home to receive it.